Privacy statement

This is the Privacy Statement of Livium B.V. In order to serve you well and to carry out our work as efficiently and effectively as possible, we process your personal data. Livium B.V. considers careful handling of your personal data of great importance. Personal data are carefully processed and secured by us. You can rest assured that your data are safe with Livium B.V. and that we comply with the applicable legal regulations.

Why does Livium B.V. have a Privacy Statement?

We have set out in this Privacy Statement how we handle your personal data. You can read in this Privacy Statement which personal data we process, for which purposes, who is allowed to view your data, how we store your data, to whom we transfer data and what influence you can exert on this yourself. Your interests come first!

To what does this Privacy Statement apply?

This Privacy Statement applies to all personal data that Livium B.V. processes in the context of its services in a fully or partially automated manner.

From whom does Livium B.V. process personal data?

From all persons with whom we have contact -or who visit this website- we may process personal data. These include (potential) customers and business relations and business partners.

What does Livium B.V. use your personal data for?

We may only process personal data if we have a legal basis for doing so. The legal bases for processing your personal data are:
Your consent.

Given permission can be withdrawn at any time;
The processing of your data is necessary for the performance of an agreement;
The processing of your data is necessary to fulfil a legal obligation;
The processing of your data is necessary to combat serious danger to your health; and
The processing of your data is necessary in view of the interests of Livium B.V., whereby your interests do not prevail.

Livium B.V. processes your personal data for the purpose of efficient and effective management, in particular in the context of carrying out the following activities:
In general, we collect and process your data only for the performance of our tasks as
Free request for advice
Assembly
Repair
Contact with our customer service
Free enquiry / assembly / repair

We ask for your first name, surname, address, postcode and place of residence, e-mail address and telephone number. We need this data to properly carry out the services mentioned above. We promise not to call you just like that.

We like to give you good advice without any obligation. That is why we sometimes ask for a photo of your situation or a construction drawing.
We also want your visit to our website to be a safe and optimal experience for you. For this purpose we may store your IP address.
Contact with our customer serviceWe also store your order information and name and address details in case you happen to call our customer service. That way you don't have to tell your story twice.

We only process your personal data for the above-mentioned purposes. If we use data for other (closely related) purposes, we will inform you in more detail in accordance with the law and take the required measures.

What personal data do we process?

At registration/enrolment:
Name and address, e-mail address and other contact details.
Construction drawings and/or photos

Safe

To protect your privacy and the confidentiality of your data, Livium B.V. takes appropriate technical and organisational measures. We take security measures to prevent misuse of and unauthorised access to personal data, such as applying access control, firewalls and secure servers.
Besides securing the systems, we also want to ensure that not everyone within Livium B.V. has access to all data. Our systems are set up in such a way that employees can only see the information they are authorised to see.

Confidential

We assume that your data is always confidential in nature. Every employee of Livium B.V. is therefore obliged to maintain confidentiality. This also applies to third parties hired or otherwise appointed by Livium B.V. to perform work. Persons charged with carrying out technical work on our systems are also bound to secrecy. In short, everyone who has insight into your data is charged with a

Duty of confidentiality.

How long do we keep data?
Livium B.V. does not keep your data longer than is necessary for the purposes for which your data are processed and than is legally permitted. How long certain data are kept depends on the nature of the data and the purposes for which they are processed. The retention period may therefore be different for each purpose.

Personal contact with Livium B.V.

Many contacts between you and Livium B.V. take place by telephone, via forms, e-mail or social media. We record the personal data you provide when necessary for our services.

Contact in different ways
Increasingly, you contact Livium B.V. via e-mail, social media (Facebook, LinkedIn) or via www.Livium B.V.techniek.nl. SMS and chat are also used. Of course, a lot of information is still exchanged via letters and forms. The initiative to have contact can come from you but also from us. Livium B.V. may process the personal data you send us. For example, to answer your questions, to make offers or to improve the quality of our services.

Visits to our website
Our website keeps track of general visit data, such as the most visited pages. This information allows us to further optimise the layout on our website. We also register how visitors click through the website. This data is only stored and processed internally. They are used for statistical analyses of visitor behaviour, for fraud prevention and to make personalised offers.

What do we do with cookies?
We use cookies on this website. A cookie is a simple and small file that is sent with pages of this website and stored by your browser on the hard disk of your computer, tablet, phone. etc. ('device'). With these cookies, we aim to facilitate the use of the website, improve its performance and user experience and increase the relevance of what we offer on our site. For more information, please refer to our cookie policy.

What are your rights?
When Livium B.V. processes personal data about you, you have certain rights under the applicable regulations:
Right to access your data
Right to rectification of your data
Right to erasure of your data
Right to object to certain uses of your data
Right to data portability

How can you exercise your rights?
If you wish to exercise your rights, you can contact us at any time using the contact details below or by sending us a letter stating your name, address and telephone number. We will respond to your request within one month.

We ask you to identify yourself, using a valid identity document. This allows us to check that we are providing personal data to the right person.
Excessive requests regarding the provision of information may be rejected by us. Excessive requests are when, for example, you approach us with information requests more than average and necessary.

About this privacy statement
Livium B.V. may amend this Privacy Statement. The last modification was on 09 May 2023. You can always find the most recent version at www.Livium.nl
Do you have any questions or comments about our Privacy Statement? Please feel free to contact us:
Livium B.V. - tel. 074-303-3777 - e-mail: info@livium.nl
Do you already have a contact at Livium B.V.? Then of course you can also contact him or her.